Hi everyone, I just got a 2025 Santa Fe Hybrid Calligraphy five days ago, but Bluelink hasn’t been working since I got the car. In the app, it shows my subscriptions are active, but I can’t lock the doors, etc. I tried activating Bluelink in the car’s settings, and it says it’s activated, but it’s not working. The Bluelink icon on the screen has a red slash through it. I contacted support, and they suggested resetting it with the reset button, but that didn’t help. I also tried the Settings > General > Reset option and even disconnected the battery for 30 minutes, but the modem seems fine.
My salesman mentioned that someone else had the issue fixed by accepting the terms on the website (I had accepted them on the app). I vaguely remember reading about this somewhere on this forum, but I can’t find it now. Does anyone know if I need to cancel Bluelink on the website and then re-enroll to accept the terms again? Any help would be appreciated!
I bought my 2025 Santa Fe Hybrid on the 16th of last month and have been getting the runaround from everyone. I called Bluelink multiple times and have been in contact with the dealership as well. I have the same issue with greyed-out buttons, and it won’t fully connect. I just got an email from the ‘engineers’ saying I need to update the multimedia system using a USB. I’m hoping that will fix it. I’ll let you know if it works for me, maybe it will help you too.
I had to log in on a computer and accept the terms of service before it started working. Hyundai makes you scroll through the entire ToS before you can agree to it (it’s really long).
I couldn’t do this from my phone or the car. Only worked on a computer.
@Arlo
That’s what I’m trying to do! I accepted the terms on the app, but I’m hearing that it might need to be done on a computer to actually work. But how can I get the terms to show up again for me to accept? Do I have to cancel my subscriptions and then re-enroll?
@Caden
Check the email from the dealer. It has the Bluelink setup info. Do it on a computer and follow the instructions. It has to be set up with the email you used when you bought the car.
Thyme said: @Caden
Check the email from the dealer. It has the Bluelink setup info. Do it on a computer and follow the instructions. It has to be set up with the email you used when you bought the car.
Thanks, OhSoSally. I looked through my emails, and I only found one titled ‘Delivery Summary’ with some how-to videos. It also has a ‘Links for you’ section with a Bluelink option that takes me to the Hyundai website. There’s a ‘Help me set up Bluelink’ button that opens a chat box with a link to open my MyHyundai account. But since I already have an account, it just shows my Bluelink subscriptions.
Is there another email from the dealer that I should have gotten?
Have you checked if the correct VIN number is linked to your account? My account was set up with the wrong VIN, and it took a few days and several calls to get it fixed.
Aki said:
Have you checked if the correct VIN number is linked to your account? My account was set up with the wrong VIN, and it took a few days and several calls to get it fixed.
Yes, I double-checked that. Thanks for the suggestion.
I just bought a 2024 SEL on Sunday, and the salesperson mentioned that Bluelink has been down, so I haven’t been able to register it yet. I messaged my salesperson again today, and they said it’s still down.
@Lennon
Hmm, not sure what to make of this. My salesperson told me someone who bought after me was able to activate Bluelink by accepting the terms on a computer. Let us know if your salesperson says it’s up and running. Thanks!
I’m having issues too, but not exactly the same. My Bluelink never worked (I bought last Friday). It doesn’t connect, all the buttons are greyed out, and I can’t do anything.
Someone replied to me saying they had the same problem, and they had to get a different car. The dealer gave them a new car.
I called Bluelink, but the reset didn’t work, and they said they created a ticket for the engineering team.
A Reddit user suggested I demand a new car, and I’m thinking about it. I’m going to the dealer tomorrow for something else, and I’ll talk to the manager. I doubt they’ll give me a new car, but I’ll try. The Bluelink engineers said it’ll take 5-7 business days for them to reach out. So I’ll wait and see if they can fix it. I’m bummed about this, especially in a brand new car. I was already worried about Hyundai’s reliability when I bought it, and now to have something wrong right away is frustrating.
@Pax
That’s pretty much what happened to me too – I bought mine on Friday as well. Bluelink never worked; when the salesperson set it up, he thought it would activate within 24 hours. My car works fine otherwise, and I believe it’s just a software issue, so I’m not asking for a new car. There are two solutions I’ve found – accepting the terms on the website (if I can figure out how to do it without canceling my service forever), and doing a reset from the engineering screen (which I’d want the service department to try).
Pax said: @Caden
Thanks for explaining. Yeah, the dealer told me it would take 24 hours to work after it didn’t work at the dealership. Keep me updated
Will do. I’m still waiting to hear back about whether I can resubscribe to Bluelink if I cancel it on the website.
