Our 2025 Calligraphy HEV, only about 900 miles, wasn’t starting. We could only start it with a jump. After driving 1-2 hours, it still couldn’t maintain a charge to start again. The dealer wasn’t sure why, so they replaced the 12v battery and recharged it overnight. Sadly, the battery drained again. They finally diagnosed that the hybrid starter generator needed replacing.
After the replacement, they found a defective relay pack, which the service manager said had fused. The problem is the part is unavailable until January.
Has anyone experienced something similar? Is there a way to contact corporate or someone who can help speed up the process? The dealer is offering a loaner car, but waiting two months for a part seems crazy. I’ve also reached out to the dealership GM to discuss it.
Commenting for visibility. I have a 2025 Hybrid, and this situation worries me with brand new cars. Hopefully, it’s just an isolated incident. Sorry about the trouble you’re going through, OP. Please keep us posted!
Teal said: @Kingsley
Thanks for sharing. I just wanted to let everyone know in case anyone else is dealing with the same issue. Hopefully, it’s isolated.
This is my first Hyundai too. I went with the limited edition, and my mileage is similar to yours, but I haven’t faced any issues like these. I totally sympathize with you. I’d be really interested to hear what others, maybe from the 2024 redesign, are experiencing. Be sure to keep your dealer, and maybe Hyundai, in the loop.
You should reach out to the NHTSA to help expedite any lemon law or recall processes for the 2025s. The 2024 Santa Fe had some serious issues, and the dealerships weren’t honest about them until after the sale. They had to replace transmissions at 6,000 miles, and airbags caused a complete stop-sale for safety reasons.
My 2024 SEL is in the shop now. It’s been 30 days for a starting issue, and they said it’s a battery draw problem. They told me Hyundai engineers are supposed to fix it, but nothing’s happened yet. Corporate told me to be patient and that it’ll be fixed eventually. But I still have to pay the bill and insurance. I’m done with them and dropping Hyundai after this. I’ll go find something else.
That sounds familiar . Do you have any recommendations on who to contact at corporate? Maybe I should talk to a lawyer to better understand my options.
So sorry you’re going through this with a brand-new car. Hopefully, it’s the first and last issue you’ll have. Thanks for posting this. I’m considering upgrading the family car, and the Santa Fe Hybrid is at the top of my list. I’m waiting for the 2025 models to be available in Australia. Please keep us posted and good luck!
. Do you have any recommendations on who to contact at corporate? Maybe I should talk to a lawyer to better understand my options.